If you are using Meta Platforms & Products (e.g. Meta Ads) for your business, it’s highly likely that you’ll be needing to contact Meta Support.
You are not alone, if you are finding it hard to contact Meta Support or communicate with them, or both.
Let’s see if we can make life easier for you, with the following insights.
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If you have any question regarding this → feel free to reach out to us on Instagram.
Meta Concierge Support for Advertisers and Agencies.pdf
Fastest way to reach Meta Support is by clicking 👇🏼 [ 💡 New option available in some accounts]
If the above option is not available to you, try 👇🏼
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⚠️ Make sure you are switched to your ✅ Facebook Account/Profile ❌ NOT your Page. Open www.facebook.com & check the account switcher from top right.
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You should be able to navigate to 🔗 https://www.facebook.com/business/help/support/get-help directly to review status of your active & past support tickets. If you can’t open this page directly navigate through Business Help Center.
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Click It’s something else to raise a new support ticket.
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👉🏼 Select the relevant from the first 4 common issues or ‘Other issues’.
Then select the asset you need help with.
You can filter by asset type as well.
Elaborate your issue with relevant screenshots & files in the form fields.
Then click Start Chat. It’ll start a conversation on Messenger.
⚠️ Remember to refuse their automated help, so that you are transferred to an actual agent.
