Impacts Top-line & Bottom-line

Bigger your brand, more money you are spending & making, higher impact Customer Support can have on your Top-line & Bottom-line.

• Increases conversion rate, with a better pre-sales support.
• Increases AOV during pre-sales conversations with right recommendations.
• Increases ROI from your existing traffic, even before increasing your inbound marketing budget.
• Pro-active follow-up and close converts more view/cart/checkout abandoners.
• Better after-sales support leads to better reviews, referrals, UGC, brand advocacy, repeat orders - increasing LTV and decreasing MER.

Modern Customer’s Expectations

Fair or unfair, unless you understand modern customer’s expectations (specially in terms of Customer Support), you’ll eventually lose to your competitors or Amazon or competitors on Amazon.

Understanding and deploying necessary measures, on the other hand, can give you a real competitive edge over your competitors.

🤖 Real-time Instant Answers (AI & Chatbots)

🌐 Omni-presence

🤝🏼 Self-service

🤖 Real-time Instant Answers (AI & Chatbots)

Today’s customers want instant answer.

Is that unreasonable? No.

Getting instant answers to common pre-sale and after-sale queries, is a very reasonable expectation, when they can be served easily using AI & automation. e.g.

• Product queries
• Shipping queries